Tailoring Tools for System Development

This paper gives a summary of end-user tailoring, which is a method for system development that starts not from low-level building blocks nor high-level frameworks but from intermediate-level generic applications. By starting from something that already works, end-user tailoring echoes a concern heard in many organizations today: infrastructure for information technology is in place, but the information technology itself is not well adapted to the tasks the organizations wish to use it for. This concern is addressed in this paper from a technical as well as a user-oriented perspective: integrating tailoring tools into generic applications and evaluating the usability of the tailoring tools with end-users.Request access from your librarian to read this article's full text.