Ergonomics is everywhere design. Aim of each architect should be the optimization and efficiency of the proposed design solutions, the correct diagnosis and meet the needs of users, the implementation of priority investment objectives as a business, future thinking in terms of sensitivity to changes in object and to anticipate all the consequences of their decisions. In today's world, the basis of all activities is knowledge. Development of the Internet led easy access and transfer of knowledge. At the same time excess and information overload can cause confusion. It is essential to proper diagnosis, which knowledge is valuable and useful. The built environment and its users are a direct source of knowledge for design. In order to acquire this knowledge be used qualitative research (quality: technical, functional, organizational, behavioral, economic), observation, surveys, interviews, way-finding, participations, etc. On the basis of 15 years of experience in the field of qualitative research conducted in many places, their own projects and in the classroom with students of architecture, the authors have developed their own methods of knowledge acquisition from the built environment. These methods are mainly based on a simplified POE (Post Occupancy Evaluation) adapted to Polish conditions. The paper presents selected research projects in the field of architecture conducted at the Faculty of Architecture at the Silesian University of Technology. The Faculty has been involved in quality analyses of the built environment since the nineties of the twentieth century.
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Fross et al. (2015) studied this question.