Empirical Evidence on the Benefits of Applying Quality Standards in Serbian Companies

The purpose of this paper is to evaluate the benefits of applying quality standards for the business of organizations.Empirical research was conducted on the basis of an electronic survey in the period from September to November 2023.Ninety-eight organizations from the territory of the Republic of Serbia that apply some of the quality standards participated in the research.The results of the research indicate that the application of standards had a greater impact on a more efficient way of working.The analysis of perceived benefits could be crucial for the management of those organizations that have not yet implemented some of the quality standards.This research points to the benefits of applying quality standards for the business of organizations from aspects such as: a more efficient way of working; user and consumer satisfaction; Identification of business risk; preserving the environment, increasing competitiveness.