COVID-19 Pandemic: Learning Lessons and a Vision for a Better Health System

This document was produced as part of the Technical series on primary health care on the occasion of the Global Conference on Primary Health Care under the overall direction of the Global Conference Coordination Team, led by Ed Kelley (WHO headquarters), Hans Kluge (WHO Regional Office for Europe) and Vidhya Ganesh (UNICEF).Overall technical management for the Series was provided by Shannon Barkley (Department of Service Delivery and Safety, WHO headquarters) in collaboration with Pavlos Theodorakis (Department of Health Systems and Public Health, WHO Regional Office for Europe).This document was produced under the technical direction of Ann-Lise Guisset and was built on 'Peoplecentred hospitals towards universal health coverage: a WHO position paper'(in press) and 'A global vision for person-and Community centered hospitals in a PHC-based health system' (in press) that were developed through the inter-regional taskforce on hospitals.We acknowledge the principal writing team of these foundational documents: Anjana Bhushan (WHO Regional Office for the Western Pacific), Nino Dal Dayanghirang (WHO Regional Office for Africa), Eric de Roodenbeke (International Hospital Federation), Nigel Edwards (Nuffield Trust, WHO consultant), Tarcisse Lokombe Elongo (WHO Regional Office for Africa), Ricardo Fabrega (WHO Regional Office for the Americas), Ann-Lise Guisset (WHO headquarters), Indrajit Hazarika (WHO Regional Office for the Western Pacific), Jerry La Forgia (Aceso Global, WHO consultant), Vivian Lin (WHO Regional Office for the Western Pacific), Hernan Montenegro (WHO headquarters), Hamid Ravaghi (WHO Regional Office for the Eastern Mediterranean) and Juan Tello (WHO Regional Office for Europe).Valuable comments and suggestions to the first draft were made by WHO collaborating partners and regional and country office staff, in particular, Shannon Barkley (WHO), Ghazanfar Khan (Consultant, WHO headquarters).