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This study reports the results of a regional survey on total quality management (TQM) in the United States Air Force, the Quality Air Force (QAF) programme. The primary purpose is to assess the effectiveness of the QAF programme early in its implementation. The assessment is divided into three parts: current implementation of QAF principles, the effectiveness of the QAF programme and the ability of the QAF programme to meet the future needs of the Air Force. Findings from this survey can be used to illustrate three generic themes in TQM.
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Binshan Lin (1995) studied this question.
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