Outlines the gap between the theory of the ISO 9000 standard and in reality what it addresses. Considers its influence on competitiveness and presents the findings of a questionnaire of 355 Slovenian businesses involved in such projects. Describes the results of individual questions. Concludes that ISO 9000 has led to improved quality in processes but there is still much improvement to be made, especially in the motives of management.
No takes yet. Share an insight, caveat, or question.
Pivka et al. (1999) studied this question.