Outpatient Satisfaction with Health Care Services at 250 Bedded Mohammad Ali Hospital, Bogura, Bangladesh

Background: Patient satisfaction is an essential factor that should be studied frequently, as indicated by the case study.The main findings of the study showed a high level of satisfaction that reached 82%.In Najran, Saudi Arabia, nurses' services and care had the highest satisfaction score in private tertiary hospitals.In the same study, the general satisfaction was found to be high as well.In Bangladesh, health care service is primarily oriented to hospitals, where the quality of service is a significant concern, particularly care provided by nurses.Linder-Pelz defined patient satisfaction as an expression of an attitude, an adequate response, and the individual's positive evaluation of distinct dimensions of healthcare providers and facilities available in the hospital.In this aspect, nurses are the direct care providers predominantly for in-patient service in the hospital situation. Objective:The aim was to assess the level of outpatient satisfaction with health care services at 250-bed Mohammad Ali Hospital, Bogura.Methodology: This descriptive type of cross-sectional study design was used, and a sample size of 110 that was a purposive sampling technique followed those who met the inclusion criteria to assess outpatient satisfaction with health care services.The study was conducted from July 2021 to December 2021.The instruments for data collection were a semi-structured questionnaire composed of two parts: Demographic variables and satisfaction-based information on outpatient satisfaction with health care services and measured by 3 (three) points on a Likert scale ranging from 1= satisfied, 2 = uncertain, and 3= dissatisfied. Results:The findings of the present study revealed that the overall level of outpatient satisfaction with health care services score of 56% was a moderate level of satisfaction.It may be due to their receiving existing health care services. Conclusion:It is concluded that the study provided baseline information for the current situations of the selected hospital.Therefore, the Hospital management and administration should understand these weak service areas or problems and plan to look for better management and enhance the quality of patient services in the hospital