The Impact of Work-Related Goals on Hospitality Industry Employee Variables

Goals have been shown to affect performance of employees within the service sector. The purpose of this study was to assess differences that might exist between employees with work-related goals as compared to employees without work-related goals. Employee outcomes, including organisational commitment, intention to quit, intrinsic work satisfaction, job involvement, and organisation-based self-esteem, were assessed and the groups of hospitality employees were compared on each outcome. The findings revealed that employees with work-related goals experienced greater organisational commitment, greater organisation-based self-esteem, while being less likely to leave the organisation, and more involved with the job.