An i~J!Jas designed to assess the reference outcome in terms of patron report of success. It was theorized that patrons were capable of separating reports of success in finding what was wanted from reports of general overall satisfaction, if given a suitably constructed instrument. Utilized in design were Cronbach 's theories on response set and Cuadra's theories on the fail-safe reaction.
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Murfin et al. (1987) studied this question.