Beyond negative consequences: exploring the positive potential and interpretative realities of goal ambiguity in the public sector

This research investigates the complex impact of goal ambiguity on public employees and organizational outcomes. Based on in-depth interviews with 32 practitioners in Florida, the study challenges the traditional assumption that goal clarity is inherently superior. Our findings indicate that goal ambiguity functions through two distinct pathways. While it can lead to negative outcomes, it is also perceived as a form of professional discretion that fosters innovation. Consequently, the study suggests that goal ambiguity should be strategically managed as a resource for agility rather than simply minimized.