Ergonomic evaluation of a wheelchair for transfer of disabled passengers at a large airport

Transferring disabled passengers to the aircraft, both arriving and departing, is one passenger service at a big airport. We use different ergonomic research methods (registration of heart rate, AET job analysis as well as a standardized questionnaire) to evaluate the present wheelchair design. Due to e.g. the high wheelchair backrest, the forces needed to handle the chair and other facts, the current wheelchair causes a strain bottleneck. The results of the AET analysis and the rating of the perceived exertion confirm this finding. A redesigned wheelchair based on ergonomic principles, which reduces stress on the employees and offers more comfort to disabled passengers, is presented.