Overcoming Requirements Engineering Challenges: Lessons from Offshore Outsourcing

With outsourcing on the rise, every relation between an outsourcer and a vendor calls for collaboration between multiple organizations across multiple locations. As part of a global IT-services organization with high process maturity, we have had many opportunities to understand the requirements engineering life cycle related to global software development. RE is a software project's most critical phase; the RE phase's success is essential for the project's success. Case studies from an Indian IT-services firm provide insights into the root causes of RE phase conflicts in client-vendor offshore-outsourcing relationships