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As one of the direct contact windows in medical processes, the medicine services have attracted lots of attentions. Small pharmacy scale and unreasonable setting of the service process cause patients to spend long waiting time for taking medicines. Taking the Second Affiliated Hospital of the University Of South China as the study object, firstly, through on-site observation and investigation of the current medicine service process of the hospital, the patient demands are measured and evaluated, and the layouts of pharmacy facilities and service mechanism are analyzed. Secondly, by describing the structure and the operation characteristics of the outpatient system, we construct a simulation model of the medicine service system based on Random Service System (RSS). Finally, the bottlenecks that limit the efficiency of the system are shown by the simulation results of the models and then system can be optimized effectively.
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Song et al. (2018) studied this question.
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