Obtaining consumer feedback as a means of evaluating school psychology intern performance

A systematic procedure for gathering accountability data on interns is described. The consumer feedback system for interns was used to supplement other accountability procedures already in place in the internship. The system involved soliciting feedback, through a questionnaire, from teachers, parents, and students with whom interns worked. The development, implementation, and utilization of such a system are explained, and the drawbacks of consumer satisfaction methods are explored. The benefits of this system to interns and trainers are presented. An illustration is provided to show how group and individual intern data can be used to improve skill development during the internship experience.