The System to Assure Elderly Services (STAES) is an innovative program operated by Consolidated Neighborhood Services, Incorporated (CNSI) in St. Louis. Through STAES, CNSI trains elderly volunteers to perform two functions for their elderly neighbors. First, they provide instrumental support, including telephone reassurance, socializing, shopping, and transportation. Second, they maintain regular contact with their assigned neighbors and refer them to service agencies or to CNSI when needs arise. The program is described so that other communities may implement similar approaches.
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Morrow‐Howell et al. (1987) studied this question.