Effect of government enforcement actions on resident support for tourism recovery during the COVID-19 crisis in Macao, China

This study investigated the relationship between government enforcement actions, resident satisfaction with government performance, resident trust in government, and resident support for tourism recovery. A survey instrument was designed to evaluate resident satisfaction with six enforcement actions (appropriate, timely, executive ability, sustainable, cooperation with stakeholders, and transparency) taken by the Macao government during the COVID-19 pandemic. Each factor had a different effect on satisfaction and trust that influenced the resident support for tourism recovery. This study developed a tool to evaluate government enforcement actions in response to the tourism crisis and provided timely suggestions to the government for tourism recovery.