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We present an empirically tested conceptual model based on exit-voice theory to study the influence information and communications technology (ICT)-enabled transformation of government (IETG) citizen trust in government. We conceptualize and address the key factors affecting the influence transformation of government on citizen trust, including government performance and . Based on 313 survey responses randomly collected from citizens in Bahrain, the topranked in ICT adoption in the Gulf Cooperation Council (GCC) region, we test government and transparency as mediators between transformation of government and citizen trust in . The resulting preliminary insights on the measurement and manifestation of citizen trust the context of IETG have multiple policy implications and extend our understanding of how IETG improve the government-citizen relationship and digital services adoption.
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Mahmood et al. (2020) studied this question.
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