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In their article, Baum and colleagues documented the Veterans Health Administration's experience with telemedicine by comparing the number of face-to-face appointments provided in 2016 to 2019 with the number provided during the initial 10 weeks of the COVID-19 pandemic. The editorialists discuss the findings and why they believe this study provides a critical starting point for understanding how to optimize the virtual visit experience.
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Clancy et al. (2020) studied this question.
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