Rapid adoption of information systems in an organization with poor management: the case of fund‐holding in UK primary health care

Reorganization of the UK primary health care system to create an internal market for health services depends upon local family doctors (general practitioners) taking on budgetary responsibilities and purchasing services from hospitals. These budgets will be monitored by local committees. The success of the internal market is heavily dependent upon computerized management information systems. This paper investigates the introduction of information systems into an organization that is ill prepared for change.