Due to limited resources, publicly funded service programs need to operate efficiently. This paper demonstrates how a Spatial Decision Support System (SDSS) can be used to evaluate and enhance the performance of an existing service delivery program. Elements critical to the efficiency of service programs are enumerated. A meals-on-wheels (MOW) program in Connecticut is used as a case study to demonstrate the utility of the SDSS approach. Practical issues related to data sources and system adoption are discussed.
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Wong et al. (1993) studied this question.
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