Throughput maximization in a loss queueing system with heterogeneous servers

Assigning each arriving customer to the fastest idle server is shown to maximize throughput (equivalently, minimize blocking probability) in a queueing model with Poisson arrivals, heterogeneous exponential servers, and no waiting room. If a cost structure is imposed on this model, under specified conditions the same policy minimizes the expected discounted cost and the long-run average cost per unit time.