What does this research mean for the field?

Patients who establish care via an initial telemedicine appointment and subsequently visit on-site utilize significantly more downstream healthcare services and undergo more surgical procedures than those who initiate care in-person. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

What question did this study set out to answer?

To compare downstream in-person health care service utilization and surgical yield between patients who established care via telemedicine versus in-person at a tertiary referral center.

August 20, 2026Journal of Ambulatory Care Management

Unlocking Care: How Telehealth Empowers New Patients to Access More Comprehensive Services at a Tertiary Referral Center

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Authors

COCaroline G. Olson MKMeghan Knoedler AKAdrian Keister

Discussion

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Overview

Retrospective cohort study demonstrates higher downstream visits and surgical yield in patients initiating care via telemedicine, suggesting remote visits optimize subsequent in-person care.

Key Points

To compare downstream in-person health care service utilization and surgical yield between patients who established care via telemedicine versus in-person at a tertiary referral center.
Retrospective review of 252,356 new patient visits across three Mayo Clinic campuses between September 1, 2023, and September 30, 2024.
Evaluated subsequent on-site utilization encompassing diagnostic studies, outpatient procedures, surgical procedures, specialist consultations, and follow-up visits.
Of 14,915 patients (5.9%) who initiated care remotely, 62.7% (9,351) subsequently received in-person care, averaging 16 visits per patient versus 10.47 visits for those establishing care in-person.
Surgical yield was 29% for patients who transitioned from an initial telemedicine visit to on-site care compared to 16% for patients who began with an in-person visit.

Cite This Study

Olson et al. (2026) studied this question.

synapsesocial.com/papers/6a86b5b08a91293e6a1cd173 https://doi.org/10.1097/jac.0000000000000565

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August 20, 2026Journal of Ambulatory Care Management

Unlocking Care: How Telehealth Empowers New Patients to Access More Comprehensive Services at a Tertiary Referral Center

View Full Paper

Ask AI

Bookmark

Authors

COCaroline G. Olson MKMeghan Knoedler AKAdrian Keister

Discussion

Member takes

Overview

Retrospective cohort study demonstrates higher downstream visits and surgical yield in patients initiating care via telemedicine, suggesting remote visits optimize subsequent in-person care.

Key Points

To compare downstream in-person health care service utilization and surgical yield between patients who established care via telemedicine versus in-person at a tertiary referral center.
Retrospective review of 252,356 new patient visits across three Mayo Clinic campuses between September 1, 2023, and September 30, 2024.
Evaluated subsequent on-site utilization encompassing diagnostic studies, outpatient procedures, surgical procedures, specialist consultations, and follow-up visits.
Of 14,915 patients (5.9%) who initiated care remotely, 62.7% (9,351) subsequently received in-person care, averaging 16 visits per patient versus 10.47 visits for those establishing care in-person.
Surgical yield was 29% for patients who transitioned from an initial telemedicine visit to on-site care compared to 16% for patients who began with an in-person visit.

Cite This Study

Olson et al. (2026) studied this question.

synapsesocial.com/papers/6a86b5b08a91293e6a1cd173 https://doi.org/10.1097/jac.0000000000000565

View Full Paper

Ask AI

Bookmark