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August 20, 2026Indian Journal of Public Administration

The Paradox of Digital Citizen Engagement: Understanding the Silent Majority

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Authors

DSDeepanshi SinghariaSUShekhar UpadhyayVNVibhooti Narayan

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Overview

Mixed-methods review reveals technical and institutional barriers limiting citizen e-participation, indicating digital competence alone fails to drive engagement without perceived policy...

Key Points

  • To investigate the factors constraining citizen engagement with digital governance platforms within the framework of e-participation.
  • Conducted a PRISMA-compliant systematic review of literature published between 2010 and 2023.
  • Performed a qualitative case study of India's MyGov platform alongside exploratory interviews with university and college students.
  • Identified seven primary barriers to e-participation categorized into technical (digital illiteracy, connectivity deficits, accessibility limits) and non-technical dimensions (distrust, political disengagement, low awareness, agenda misalignment).
  • Demonstrated a participation paradox wherein high digital literacy among students does not ensure platform engagement when perceived policy responsiveness and platform relevance are lacking.

Cite This Study

Singharia et al. (2026) studied this question.

synapsesocial.com/papers/6a86b5da8a91293e6a1cd598https://doi.org/10.1177/00195561261476650
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