Service evaluation of a perioperative neuro-theatre suite from the patient perspective

A positive patient experience and person-centred care is at the forefront of all healthcare services and is linked to improved health outcomes. Patient satisfaction surveys are used widely to measure patient experiences and satisfaction with hospitals and can help to evaluate and improve services. This article presents a service evaluation from the patient perspective of their perioperative experience in a neuro-theatre suite of one hospital in Scotland. A patient questionnaire was used to evaluate factors that impact on the patient experience, including service quality, staff/patient interaction, comfort and needs, fears and concerns and information provision. A total of 97 responses to the questionnaire were received and findings showed 98.8% overall satisfaction with the care. Continuous evaluation of services is vital to understanding patient satisfaction with services provided by nurses, thus helping to improve the services. The gap in literature highlights the importance of continuing to use this tool within the perioperative neuro-theatre setting.