Relationship Between Knowledge Management Processes and ERP Effectiveness: Testing the Mediating Role of User Satisfaction Using PLS

Background and Objective: Currently, knowledge is becoming an important asset and thus, exploring the impact of knowledge management processes on the effectiveness of organizational information systems and employees is being sought. Enterprise resource planning (ERP) systems are at the core of every firm as they contribute many benefits to organization performance. The current study aims at exploring the mediating role of user satisfaction on the relationship between knowledge sharing and effectiveness of enterprise resource planning (ERP). Materials and Methods: Knowledge management practices including knowledge sharing was applied to assess the effectiveness of organization ERP. Data were collected through simple random sampling from 135 organization employees. The study used the SmartPLS package in the statistical analysis of the collected data. Results: The results point out that the user satisfaction has a partial mediation on the relationship between knowledge sharing process and ERP effectiveness. Conclusion: The conclusion is based on the results, encouraged researchers and organizations to use the proposed theoretical model in testing the relationship between other knowledge management processes such as knowledge creation and ERP effectiveness.