Information and Communication Technologies in Tertiary Education: A “Customer” Perspective

To date, empirical analyses on the adoption of information and communication technology (ICT) in teaching primarily took a US-educator's perspective, and largely neglected the “customer's” (student's) point of view. Given the importance of students’ acceptance for the successful implementation of ICT in the classroom as well as the increasing interaction of US educators with overseas students, this paper aims to address both research biases. Based on a sample of 221 university students with different levels of ICT exposure, the paper documents the use of ICT in Austria and tests a number of hypotheses regarding students’ attitudes toward the use of ICT in the classroom.