Determination of critical success factors in implementing an ERP system: A field study in Mexican enterprises

This research focuses on seeking the most important Critical Success Factors (CSF) that influence the implementation process of an Enterprise Resource Planning System (ERP) system. Based on a literature review, a reference list of 14 CSFs considered important in previous studies is identified. An experience survey, using a questionnaire, was conducted to verify whether these CSFs are also important and relevant for Mexican enterprises in the city of Guadalajara, Mexico. The sample consisted of 48 medium and large enterprises. The main results are as follows: (a) all the 14 CSFs in the reference list proved to be relevant for the Mexican enterprises; (b) no additional CSFs were added to the reference list by the participants, which implies that these 14 CSFs are the most important for the Mexican enterprises; and (c) cultural aspects is a likely cause of the differences in the ordering of CSF priority levels in different world regions.