Materials and methods The study used a telephone interview survey with semistructured questionnaire. The population sample was selected by using simple random sampling with personal identification number of emergency patients who accessed health services under the policy during August-October 2012, and were also in the Emergency Claim online (EMCO) database. There were 292 emergency patients who were interviewed, which consisted of 105 cases of Universal Coverage Scheme, 95 cases of Social Security Scheme, and 92 cases of Civil Servant Medical Benefit Scheme.
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Bamrungkhet et al. (2014) studied this question.