Website Characteristics and Physician Reviews on Commercial Physician-Rating Websites

quantity of reviews that would accurately relay the experience of care with that physician.Given the demand by consumers for information about physicians, other methods for publishing patient feedback are being developed, 5 and some health systems are beginning to report quantitative reviews and narratives drawn from patient experience surveys. 6 Because of the scarcity of reviews on commercial sites, one of these other methods of publishing patient feedback may emerge as the dominant route by which patients seek reviews about physicians.Methods that use systematic data collection (eg, surveys) may have a greater chance of amassing a sufficient quantity and quality of reviews to allow patients to make inferences about patient experience of care.