Hierarchical fuzzy TOPSIS model for selection among logistics information technologies

Purpose – To develop a multi‐attribute decision making model for evaluating and selecting among logistic information technologies.Design/methodology/approach – First a multi‐attribute decision making model for logistic information technology evaluation and selection consisting of 4 main and 11 sub criteria is constructed, then a hierarchical fuzzy TOPSIS method is developed to solve the complex selection problem with vague and linguistic data. Sensitivity analysis is presented.Findings – Reviews the literature and provides a structured hierarchical model for logistic information technology evaluation and selection based on the premise that the logistic information technology evaluation and selection problem can be viewed as a product of tangible benefits, intangible benefits, policy issues and resources. Defines tangible benefits as cost savings, increased revenue, and return on investment; intangible benefits as customer satisfaction, quality of information, multiple uses of information, and setting tone...