What do stakeholders think about knowledge transfer offices? The perspective of firms and research groups in a regional innovation system

Knowledge transfer offices (KTOs) are required to adopt a comprehensive approach to managing a broad set of channels of university–industry collaboration, including collaborative research, business services, exchange of human resources and informal relations within a regional innovation system. The perspectives of firms and academic researchers, the main stakeholders of KTOs, are useful complements to assess KTO activity. The goal of this article is to study the effectiveness that these stakeholders attribute to KTOs. Based on survey data collected in the Spanish region of Andalusia, the article explores stakeholders’ perceptions and determinants. The results show that the level of engagement in a diversified range of activities and the importance attributed to knowledge transfer in the strategy of both research groups and firms are the best predictors of the perceived effectiveness of KTOs. The article also underlines specific differences between the two types of stakeholders.