The interface manager’s toolkit

Follows a previous paper arguing that a new breed of “interface manager” is emerging, bridging between an organization’s core business and its total working environment. To support this role, a new form of performance knowledge is needed, and will be created by combining business control information with workplace performance information. Explains “performance pyramid” model which will assist interface managers to relate to the key performance indicators of their business to working environment effectiveness. This will allow managers to communicate more easily the value added to the organization through its working environment.