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Examine the impact of information and communications technology (ICT) use on rural child welfare practice and evaluate how workers instantiate social structures and exercise agency.

May 27, 2022Child & Family Social Work

Information and communications technology use in rural child welfare work

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Examine the impact of information and communications technology (ICT) use on rural child welfare practice and evaluate how workers instantiate social structures and exercise agency.
Monitored daily ICT usage patterns among rural child welfare caseworkers serving children and families.
Conducted qualitative interviews analyzed through a technology-in-practice conceptual framework.
Workers enacted social structures across four core frames: bureaucratic structure, family centricity, ICT context, and an information–documentation culture.
Caseworkers experienced structural constraints from administrative demands while simultaneously exercising agency to reshape these structures through resources, professional norms, and interpretive schemes.

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Implication

Qualitative study reveals how communication technologies shape social structures in rural child welfare work, highlighting the need for improved digital infrastructure.

Cite This Study

Gross et al. (2022) studied this question.

synapsesocial.com/papers/6a8bdf9a0c58d86fb4cae252 https://doi.org/10.1111/cfs.12937

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Implication

Qualitative study reveals how communication technologies shape social structures in rural child welfare work, highlighting the need for improved digital infrastructure.

Information and communications technology use in rural child welfare work

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Discussion

Implication

Cite This Study

Information and communications technology use in rural child welfare work

Key Points

Discussion

Implication

Cite This Study

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