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Discusses the seven Cs of communication in healthcare management, highlighting strategies to build rapport and support renal staff.
In a health service that continues to face significant challenges, it is important for people to feel they are listened to and valued, in order for them to succeed in their roles. Good communication from management can help build a positive rapport with their staff. Peter Ellis and Jane Abbott discuss seven considerations for good communication and how they apply to renal leaders.
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Ellis et al. (2017) studied this question.
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