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August 28, 2026Total Quality Management & Business Excellence

The role of KPI systems in organizational performance and business excellence

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Authors

ŠZŠárka ZapletalováŽRŽaneta Rylková

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Overview

Survey study demonstrates positive associations between KPI systems, business strategy, and performance in enterprises, suggesting KPIs enhance strategic alignment and adaptive decision-making.

Key Points

  • To investigate whether key performance indicator (KPI) systems act as strategic capabilities linking business strategy, organizational performance, and responsiveness to environmental changes.
  • Surveyed 185 enterprises operating in the Czech Republic.
  • Assessed scale psychometric properties using exploratory factor analysis (EFA) and evaluated hypothesized relationships via hierarchical regression analysis in IBM SPSS Statistics.
  • Systematic use of KPI systems demonstrated significant positive associations across business strategy, organizational performance, and environmental responsiveness.
  • The strongest positive relationship emerged between KPI systems and business strategy, highlighting their capacity to drive strategic alignment and adaptive managerial learning.

Cite This Study

Zapletalová et al. (2026) studied this question.

synapsesocial.com/papers/6a916ea0d15324a1df3aa856https://doi.org/10.1080/14783363.2026.2723429
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Also Consider

Synapse has enriched 5 closely related papers on similar clinical questions. Consider them for comparative context:

  1. 1Developing KPI Frameworks to Enhance Accountability and Performance across Large-Scale Commercial Organizations2022
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  5. 5Investigating the Integration of Sustainability KPIs in Administrative Processes: Aligning Efficiency with Environmentally Responsible Practices2025