In a large Child Psychiatric Service a structured questionnaire completed by parents (N = 80) prior to clinic contact tested the hypothesis that congruence between parent expectations and clinic actions as to the form, duration and process of treatment would be associated with greater acceptance of services. Empirical support was found for the importance of congruent expectations of treatment form and duration, but not of treatment process.
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James Plunkett (1984) studied this question.
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