LL NURSES KNOW THAT they are supposed to have rapport with their patients-but how many actually know just what this word means? We have no operational definition of it, nor have any studies been reported in the nursing literature discussing the process of rapport. In fact, the term has become a clich6, an interpersonal bromide. We all know that it's a good thing to have-but we're not really sure what it is. One reason for this is the fact that
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Joyce Travelbee (1963) studied this question.
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