Globally, internet users and mobile phone are increasing significantly all the time. One of the impacts from the growth of it, there is the revolution in a traditional market. Nowadays, people tend to buy something through an online channel or electronic marketplace (e-marketplace). This study aims to obtain literature of key success factors of e-marketplace implementation. It uses Preferred Reporting Items for Systematic Reviews and Meta-analyses (PRISMA) guidelines to articles published in 2005-2018. A total of 231 articles obtain from considerable databases for instance: IEEE Explore, ACM Digital Library, Science Direct and etc. Furthermore, it validates and examines in order to obtain 37 articles which can be used as the main study. As the result, it finds 11 key success factors for e-marketplace as follows: trust, technical, platform, platform owner, product, service operation, seller, marketing and sales, payment channel, buyer, and environmental.
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Prihastomo et al. (2018) studied this question.
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