Exploring Components of Hotel Robot Servicescapes Based on Big Data: Focusing on the Utilization of User Online Review Big Data

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Robots are essential to modern society, boosting efficiency, quality, and safety while reducing costs.The global robotics market, valued at USD 73.64 billion in 2025, is projected to grow to USD 100.37 billion by 2030, highlighting significant opportunities for industry advancement.This study examines the growth and trends of industrial and professional service robots that are installed and operational worldwide since 2011.The analysis showed a 3.4 times increase (240%) in industrial robot installations and a 3.5 times increase (247%) in the number of operational industrial robots worldwide from 2012 to 2023.Similar to industrial robots, professional services robots have shown significant growth, increasing by approximately 118% (or 2.18 times) from 2021 to 2023.In terms of market share, the segments for transportation and logistics, medical and healthcare, and professional cleaning experienced a decline in their share in 2022 and 2023 compared to 2021.Conversely, the share for hospitality and agriculture has seen an increase in 2023 compared to 2021.The adoption of robots in industries worldwide has been growing rapidly.In terms of robot density, South Korea leads with a density of 631 robots per 10,000 employees, followed by Singapore at 488, Germany at 309, Japan at 303, Sweden at 223, Denmark at 211, Italy at 185, Belgium at 184, and Taiwan at 177.