Access to public transportation for people with disabilities in Chile: a case study regarding the experience of drivers

This study explored access to transportation for people with disabilities based on the accounts of public transportation drivers in the Atacama region of Northern Chile. The study is based on the naturalistic paradigm and uses the theory based on the systematic design of Strauss and Corbin. The analyzed data correspond to the open and axial phases of the methodology. Seven group interviews and three in-depth interviews were conducted, using a sample of 57 drivers. Sixteen categories emerged which, upon being refined through the permanent contrast method, allowed three categories and seven subcategories to be established. Social exclusion, barriers to access, and social position were the main categories, and negative perceptions regarding access prevailed. Gaps and access limitations for people with disabilities were evident in drivers' accounts, which indicate an opportunity for a better understanding of the phenomenon.Points of InterestThis study evaluated the access of disabled people to public transportation from the perspective of drivers in northern ChileIt was found that drivers had a negative attitude and perception towards people with disabilitiesDrivers often reject disabled passengers, and they believe this can be blamed to the current public policies in ChileDrivers are aware that their service is poorly perceived by society, which causes disabled people to exclude themselvesThe lack of accessibility in public transportation affects the lives of disabled people as they have reduced access to health services, jobs or social activities.