Perceptions of library and information science professionals about a National Digital Library programme

Purpose The purpose of this paper is to describe the perceptions of library and information science professionals regarding a national digital library programme in Pakistan. Design/methodology/approach This study investigates the perceptions of LIS Professionals regarding the usage and satisfaction of the Higher Education Commission (HEC) National Digital Library (NDL) databases. This program provides free access to electronic resources including 30 full text databases with access to 24,000 peer reviewed online journals and e‐books to universities and non‐profitable research and development organizations in Pakistan. The study utilized an online survey, group interviews, and observations. Seventy‐five respondents from 40 institutions responded to the survey. Findings The findings reveal that younger professionals showed greater interest in the use of databases. A majority of users accessed these databases from the HEC website. Respondents were more satisfied with electronic journals and least satisfied with e‐books. The study also showed that the resources of the HEC NDL are underutilized and increased promotion and training is needed. Originality/value This study will be helpful for universities regarding the use of digital resources.