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February 21, 2022WaterOpen Access

Automated Customer Complaint Processing for Water Utilities Based on Natural Language Processing—Case Study of a Dutch Water Utility

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XTXin TianIVIna VertommenLTLydia Tsiami

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Tian et al. (2022) studied this question.

synapsesocial.com/papers/6a98635ddea1c6ed91f9d574https://doi.org/10.3390/w14040674
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