For buyers, developing long-term relationships with suppliers can improve access to markets and provide more reliable market information [8]. Customers can anticipate improved access to a more reliable supply of production inputs [4, 5]; improved product quality and performance [2, 9]; a higher level of technical interaction in the form of potential product adaptations and technical assistance [6]; and greater support from suppliers in developing and launching new products [9, 10].
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P.J. Batt (2006) studied this question.
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