Seeks to help managers to recognize different types of resistance and how to react to them. Categorizes types of resistance (resistance quadrants) and presents questions to help identify the personality of the resistor. Resistance to change can be intentional or unintentional, covert or overt. Describes causes of resistance and presents diagnostic questions. Managers with self‐awareness and a sense of humour are most successful in overcoming resistance to change.
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Carol A. O′Connor (1993) studied this question.