Diary as dialogue in papermill process control

The article focuses on the substitution of paper diaries by electronic diaries, used by the employees <!--[if gte mso 9]> Biblioteca de Ciencias y Tecnología Normal Biblioteca de Ciencias y Tecnología 1 1 2006-05-24T20:10:00Z 2006-05-24T20:11:00Z 1 168 930 UCLA 7 2 1096 11.6568 <![endif]--><!--[if gte mso 9]> Clean Clean 21 false false false MicrosoftInternetExplorer4 <![endif]--><!--[if gte mso 9]> <![endif]--><!--[if !mso]> st1\:*{behavior:url(#ieooui) } <![endif]--> <!-- /* Style Definitions */ p.MsoNormal, li.MsoNormal, div.MsoNormal {mso-style-parent:""; margin:0cm; margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:12.0pt; font-family:"Times New Roman"; mso-fareast-font-family:"Times New Roman";} @page Section1 {size:595.3pt 841.9pt; margin:70.85pt 3.0cm 70.85pt 3.0cm; mso-header-margin:35.4pt; mso-footer-margin:35.4pt; mso-paper-source:0;} div.Section1 {page:Section1;} --> <!--[if gte mso 10]> /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Tabla normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} <![endif]--> The article focuses on the substitution of paper diaries by electronic diaries, used by the employees. Peppermills are gigantic and complex machines, incorporating state-of-the-art technology. As part of a larger project a peppermill in Finland was used to provide support for factory floor workers in process industries. Paper diaries were substituted with electronic diaries on one production line employing 35 workers. Entries constitute dialogues within and between work shifts, and partially with other organizational levels. The e-diary design was a cooperative effort between workers in an oil refinery a superintendent and foreman from the peppermill, and the research group. It was piloted in the oil refinery, and a refined prototype was used in the peppermill. All 35 production line staff workers received about four hours training on the diary including its underlying Microsoft Windows and Lotus Notes applications. E-diary entries are a text version of talking-out-loud-with extended spatial and temporal scope. INSET: An Example of Extended Dialogue Reject Carrier Problems in....