Introduces the special issue. Focuses first on concepts of knowledge in knowledge management before discussing the importance and role of knowledge in learning and the learning organisation. Discusses the role of knowledge and learning with regard to organisational change and the challenges that this poses with regard to benchmarking. Focuses then on information and communication technologies and to the role that these play in the complexities of business organisational change. Concludes with a discussion of the importance of the human aspects before outlining the contribution of the seven papers which comprise this special issue.
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Alshawi et al. (2003) studied this question.
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