Enrollees' Global Rating Process of Health Care with the National CAHPS® Benchmarking Database

The CAHPS survey, a national-level data set, was used to determine how enrollees rate their health care with an emerging new noncompensatory model. The test results show the "People's experiences with how well their doctors communicate" attribute has the largest impact on the global rating of health care. We discuss the implications of this study for health care managers who work hard to improve how patients perceive their health care services.