An Important Perspective on the Case Manager??s Role

Mindy Owen, RN, CRRN, CCM, is Chair of the Commission for Case Manager Certification (CCMC), the first and largest organization that certifies case managers. She is also Principal of Phoenix HealthCare Associates, LLC, a Coral Springs, Florida-based consulting firm specializing in case management, disease management, and managed care development and education. Address correspondence to Mindy Owen, RN, CRRN, CCM, Commission for Case Manager Certification, 1835 Rohlwing Road, Suite D, Rolling Meadows, IL 60008 ([email protected]).