Staff training in the management of violence and aggression: 1 – SETTING UP A TRAINING SYSTEM

This article, the first in a three‐part series, discusses staff training in the management of violence and aggression. It begins by examining the setting conditions required to set up a training course. Training is placed in the context of an organisational system. A most crucial factor in the successful outcome of training is the provision of clear, precise policies and guidelines. The remainder of the article discusses some useful specifications within these policies.