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Perceived barriers to generative AI adoption among public employees vary significantly by service sector, with opportunity barriers like lack of guidelines dominating in wellbeing services, whereas concerns about AI reliability are the primary barrier in technical services. Novelty: ClaimNovelty.INCREMENTAL. Consensus alignment: ConsensusAlignment.NEUTRAL.

Why generative AI adoption stalls across public service domains: an AMO comparison of Finnish wellbeing and municipal technical services

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